Help Desk > Orders > Returns 

30 Day Money Back Guarantee and Return Policy

JerseyKoozie.com is dedicated to delighting you with your jersey koozie purchased from our website. Simply return the item in the Original Packaging in New Condition.. If you receive a damaged, incorrect image design or it does not represent the image design ordered, you can return any item in its original condition for a full reimbursement or exchange with in 30 days of purchase.

When returning an item, please complete the RETURN FORM and be sure to include a copy of the original dated invoice and an RMA (Return Merchandise Authorization) number required as long as the return meets the requirements as stated below. Custom printed orders, special clearance, auction, discounted items or closeout items can not be returned or canceled. The Buyer is responsible for all return shipping costs and insurance, shipping charges are not reimbursementable unless you receive a damaged, incorrect image design or it does not represent the image design ordered. Items received after the 30 day return period will not be accepted for return.

Items that are returned used, soiled, dirty or smell like smoke can not be accepted for return, reimbursement or exchange. Failure to provide all necessary return request data and materials may result in denial of the reimbursement or exchange. All orders are considered final after 30 days.

If you never received a package or it is incomplete you have to notify us and fill out a freight claim form within 30 days of ordering for us to file a claim with the shipping company. If we do not get this form will not be able to file a claim with the shipping company and we will not be able to reimbursement or exchange the order.

All products will become the property of JerseyKoozie.com regardless of final reimbursement decision. In the event that you return a reimbursement request to JerseyKoozie.com that fails to meet reimbursement requirements covered under the terms of the Money Back Guarantee Policy, you must cooperate with JerseyKoozie.com's final decision in honoring your request. All decisions are final and there are no appeals.

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Reimbursement, Returns and exchanges can be made within these guidelines.

How To Return A Product
If you need to return a product, just follow these steps:

• Request your Return Authorization Number.
• Carefully repack the item(s), along with all related material. Be sure to include the Return Authorization number and printout of the website page purchase receipt, email, and/or invoice on which the item on the returned package.
• Please ship your item to our receiving center at: 40-51 Denman St. Suite 684, Elmhurst, NY 11373.

Once your items are received, they will then be reviewed by our Quality Control department. You will receive e-mail notification regarding your reimbursement, return or exchange within seven business days.
Any unauthorized, improperly packaged will be returned to sender. Items that show signs of wear or have been resized, altered, or damaged in any way cannot be accepted for reimbursement, return or exchange.

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The above policies are binding on all orders and can not be changed verbally by phone or written by e-mail. To avoid any confusion, customer service representatives can not change these policies.

Additional terms:

• Fraud. Under no circumstances will JerseyKoozie.com grant return, reimburse or exchange requests in the event of fraud or misrepresentation by the buyer. In addition, fees will not be reimbursementable in cases of fraud.
• Exercise of Judgment. Buyers are expected to exercise due diligence and prudent judgment to avoid or reduce any damage to the covered products. No person or entity other than the buyer shall have any legal or equitable right, remedy, or claim for reimbursement, return or exchange under or arising out of this Guarantee.
• Shipment of goods to JerseyKoozie.com. JerseyKoozie.com will request that buyers bear the cost of shipment of the products in question to its Guarantee processing center. Merchandise must be shipped using a shipping service that uses online tracking. Upon receiving requests, JerseyKoozie.com assumes ownership of the goods.
• Transfer of Rights. By filing a reimbursement, return or exchange request, the buyer transfers to JerseyKoozie.com the right to receive the good. After a reimbursement, return or exchange request is received, the buyer transfers to JerseyKoozie.com all rights and remedies against any party with respect to the merchandise. In addition to transferring these rights, the buyer must provide JerseyKoozie.com with any assistance necessary to secure his or her rights and remedies and must do nothing that would jeopardize securing those rights and remedies.
• Payment of Reimbursement Requests. JerseyKoozie.com reserves the right to grant full, partial or deny payment of reimbursement requests in cases where the buyer's reimbursement request or merchandise is incomplete. Incomplete cases do not obligate JerseyKoozie.com to approve reimbursement payment. All reimbursement requests will be processed within 4 to 6 weeks.
• No rights provided under JerseyKoozie.com's Money Back Guarantee may be transferred without the prior written consent of JerseyKoozie.com or its parent company SlideshowMedia.Net.
• All Decisions are Final. All reimbursement, return or exchange request decisions made by JerseyKoozie.com are final and cannot be appealed.
  
  Please note: We reserve the right to charge a standard 20% restocking fee if the reimbursement, return or exchange procedures listed above are not followed...liability for lost, or damaged, items belongs to the customer, so please pack everything well, and insure your package for its replacement cost.
  Buyer requirements. Each consumer may only file a maximum of 1 Guarantee reimbursement, return or exchange requests in a given six-month period. JerseyKoozie.com reserves the right not to offer reimbursement, return or exchange to specific buyers if any prior reimbursement, return or exchange requests have been denied.
  

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